Last updated: 24 October 2026.
These terms apply to orders placed on the lokals.lv website. By placing an order, you confirm that you have read and agree to these terms.
1. Seller
SIA LOKALS, Reg. No. 44103144157
Branch address: Lāčplēša iela 11, Aizkraukle
Phone: 22 10 30 34
Email: lokals.pasutijumi@gmail.com
2. Placing and confirming an order
- You can place an order on the website at any time. Orders placed outside opening hours are fulfilled on the next working day at the time you choose.
- After placing an order, you will receive a confirmation email. Before preparing your order, the pizzeria will call you to confirm it.
- If we cannot reach you at the phone number provided, the order is not confirmed and will not be fulfilled.
- Some products (for example, daily sets and holiday sets) are available only on certain days – this is indicated next to the product.
3. Prices
All prices are in euro (EUR) and include all applicable taxes. The delivery fee is shown before you confirm the order and is added to the order total.
4. Delivery and pickup
- You can pick up your order at the pizzeria: Lāčplēša iela 11, Aizkraukle – free of charge.
- Delivery fee by location: Aizkraukle – 5 €; Ziedi – 7 €; Sērene, Pagasts – 8 €; Sece, Skrīveri – 10 €; Koknese, Jaunjelgava – 12 €; Skrīveri area (incl. Līdumi, Krape) – 15 €.
- We deliver your order or prepare it for pickup at the time you choose. During busy periods or bad weather the time may change slightly – we will let you know by phone.
- Please provide an exact address and be reachable by phone during delivery.
5. Payment
- For delivery: in cash to the courier or by bank transfer using an invoice we send via WhatsApp to your phone number.
- For pickup: pay at the pizzeria when you collect your order.
- If online payment is available on the website, the payment is processed by a payment service provider; your card details are not shared with us.
6. Cancellation and right of withdrawal
- You can cancel your order free of charge by calling 22 10 30 34, as long as its preparation has not started.
- The right of withdrawal does not apply to food prepared especially for you. At our company it applies only to pre-packaged goods in their original packaging, i.e. drinks.
- If the order has already been paid online and is cancelled, the money is refunded using the same payment method.
7. Complaints
If your order does not match what you ordered or you are not satisfied with the quality, please let us know immediately by phone 22 10 30 34 or by email lokals.pasutijumi@gmail.com, stating your order number. We will review your complaint as quickly as possible and offer a solution – replacing the product or a refund. If we cannot reach an agreement, you have the right to contact the Consumer Rights Protection Centre (www.ptac.gov.lv).
8. Allergens
Allergen information is shown for each product. Various allergens are used in our kitchen, so we cannot fully exclude traces of them in any product. If you have an allergy, please mention it in the order notes or tell us when we call you.
9. Gift cards
Gift cards can be used to pay at LOKALS pizzeria. Gift cards cannot be exchanged for cash. Terms of use and the expiry date are stated on the gift card.
10. Personal data
The processing of personal data is described in our privacy policy.
11. Changes to these terms
We may change these terms. An order is governed by the terms in force at the time it was placed.
